Synopsis

Exposes the inner workings of CallManager to help maximize the Cisco IP Communications solution

• Includes new content on Q.SIG, SIP trunks, video support, hunt lists and line groups, time-of-day routing, new features added in CallManager releases 3.2, 3.3, 3.4, 4.0, and 4.1, and more
• Updates the only documentation available that details CallManager's inner workings so readers can understand the role each component plays and how they interrelate
• Fosters a full understanding of how CallManager processes information; how it manages media resources for conferencing, transcoding, annunciation and more; how it interacts with the various protocols; and much more
• Written by CallManager authorities -- the engineers and technical writer who developed the software and its documentation from CallManager's beginnings

Cisco CallManager Fundamentals, Second Ed., provides readers with examples and reference information on Cisco CallManager, the call processing component of the Cisco IP Communications solution. It is the only available book and documentation that describes the architectural layers of CallManager and their functionality. With this detailed information, readers learn how CallManager processes calls and manages resources and features. The second edition of Cisco CallManager Fundamentals covers the latest software releases through release 4.1. With this book, readers can gain a deeper understanding of the system and find answers to questions not available through any other source. The book is organized by the major pieces of CallManager: Chapter 1 discusses architecture and provides a history of CallManager evolution; Chapter 2 details call routing; Chapter 3 addresses station devices; Chapter 4 describes voice gateways; Chapter 5 explains how CallManager processes media; Chapter 6 explains manageability and monitoring tools; Chapter 7 describes call detail records. The Appendixes describe CallManager features, solutions that integrate with CallManager, and the signaling protocols CallManager employs.

Biography

John Alexander is a director of the CallManager software development group at Cisco. His experience is primarily in the field of voice communications, including call processing, voice messaging, call center, and switching systems.

Chris Pearce is a Cisco distinguished engineer in the CallManager software development group at Cisco. His expertise includes call routing, call control, and telephone features. Chris is directly involved in developing the system architecture and design.

Anne Smith is a technical writer in the CallManager support group at Cisco. Her expertise lies in comprehending and distilling complex technical information into comprehensive, accurate, and readable documentation.

Delon Whetten is a senior manager of the call processing team in the CallManager software development group at Cisco. His experience centers on the design and development of message switching, voice messaging, and VoIP call processing systems.