Change Handbook: The Definitive Resource on Today's Best Methods for Engaging Whole Systems by Peggy Holman, Tom Devane, Tom Devane, Steven Cady, Steven Cady

Preface     xi
Acknowledgements     xxi
Introduction and Essential Fundamentals     1
Navigating Through the Methods     15
The Big Picture: Making Sense of More Than Sixty Methods     16
Selecting Methods: The Art of Mastery   Steven Cady     28
Preparing to Mix and Match Methods   Peggy Holman     44
Sustainability of Results   Tom Devane     59
The Methods     71
Adaptable Methods     72
In-depth
Appreciative Inquiry: A Positive Revolution in Change   David L. Cooperrider   Diana Whitney     73
Collaborative Loops   Dick Axelrod   Emily Axelrod     89
Dialogue and Deliberation   Sandy Heierbacher     102
Integrated Clarity: Energizing How We Talk and What We Talk about in Organizations   Marie Miyashiro   Marshall Rosenberg     118
Open Space Technology   Harrison Owen     135
The Technology of Participation   Marilyn Oyler   Gordon Harper     149
Whole-Scale Change   Sylvia L. James   Paul Tolchinsky     162
The World Cafe   Juanita Brown   Ken Homer   David Isaacs     179
Thumbnails
Ancient Wisdom Council   WindEagle and RainbowHawk Kinney-Linton     195
Appreciative Inquiry Summit   James D. Ludema   Frank J. Barrett     201
The Conference Model   Dick Axelrod   Emily Axelrod     207
Consensus Decision Making   Tree Bressen     212
Conversation Cafe   Vicki Robin     218
Dynamic Facilitation   Jim Rough   DeAnna Martin     223
The Genuine Contact Program   Birgitt Williams     227
Human Systems Dynamics   Glenda H. Eoyang     234
Leadership Dojo   Richard Strozzi-Heckler     239
Evolutions of Open Systems Theory   Merrelyn Emery   Donald de Guerre     244
OpenSpace-Online Real-Time Methodology   Gabriela Ender     250
Organization Workshop   Barry Oshry   Tom Devane     256
PeerSpirit Circling: Creating Change in the Spirit of Cooperation   Sarah MacDougall   Christina Baldwin     261
Power of Imagination Studio: A Further Development of the Future Workshop Concept   Petra Eickhoff   Stephan G. Geffers      267
Real-Time Strategic Change   Robert "Jake" Jacobs     273
SimuReal: Action Learning in Hyperdrive   Catherine Perme   Alan Klein     278
Study Circles   Martha L. McCoy     283
Think Like a Genius: Realizing Human Potential Through the Purposeful Play of Metaphorming   Todd Siler     288
Web Lab's Small Group Dialogues on the Internet Commons   Steven N. Pyser   J.D.   Marc N. Weiss     294
Planning Methods     299
In-depth     299
Dynamic Planning and the Power of Charrettes   Bill Lennertz     300
Future Search: Common Ground Under Complex Conditions   Marvin Weisbord   Sandra Janoff     316
Scenario Thinking   Chris Ertel   Katherine Fulton   Diana Scearce     331
Search Conference   Merrelyn Emery   Tom Devane     347
Thumbnails
Community Summits   Gilbert Steil, Jr.   Mal Watlington     365
Large Group Scenario Planning   Gilbert Steil, Jr.   Michele Gibbons-Carr     370
SOAR: A New Approach to Strategic Planning   Jackie Stavros   David Cooperrider   D. Lynn Kelley      375
Strategic Forum   Chris Soderquist     381
Strategic Visioning: Bringing Insight to Action   David Sibbet     386
The 21st Century Town Meeting: Engaging Citizens in Governance   Carolyn J. Lukensmeyer   Wendy Jacobson     393
Structuring Methods     399
In-depth
Community Weaving   Cheryl Honey     400
Participative Design Workshop   Merrelyn Emery   Tom Devane     419
Thumbnails
Collaborative Work Systems Design   Jeremy Tekell   Jon Turner   Cheryl Harris   Michael Beyerlein   Sarah Bodner     436
The Whole Systems Approach: Using the Entire System to Change and Run the Business   William A. Adams   Cynthia A. Adams     441
Improving Methods     449
In-depth
Rapid Results   Patrice Murphy   Celia Kirwan   Ronald Ashkenas     450
The Six Sigma Approach to Improvement and Organizational Change   Ronald D. Snee Ph.D     465
Thumbnails
Action Learning   Marcia Hyatt   Ginny Belden-Charles   Mary Stacey     479
Action Review Cycle and the After Action Review Meeting   Charles Parry   Mark Pires    Heidi Sparkes Guber     484
Balanced Scorecard   John Antos     490
Civic Engagement: Restoring Community Through Empowering Conversations   Margaret Casarez     496
The Cycle of Resolution: Conversational Competence for Sustainable Collaboration   Stewart Levine     501
Employee Engagement Process   Marie McCormick     507
Gemeinsinn-Werkstatt: Project Framework for Community Spirit   Wolfgang Faenderl     513
Idealized Design   Jason Magidson     519
The Practice of Empowerment: Changing Behavior and Developing Talent in Organizations   David Gershon     524
Values Into Action   Susan Dupre   Ray Gordezky   Helen Spector   Christine Valenza     530
WorkOut   Ron Ashkenas   Patrice Murphy     535
Supportive Methods     541
In-depth
Online Environments That Support Change   Nancy White   Gabriel Shirley     542
Playback Theatre   Sarah Halley   Jonathan Fox     561
Visual Recording and Graphic Facilitation: Helping People See What They Mean   Nancy Margulies   David Sibbet     573
Thumbnails
The Drum Cafe: Building Wholeness, One Beat at a Time   Warren Lieberman     588
JazzLab: The Music of Synergy   Brian Tate     593
The Learning Map Approach   James Haudan   Christy Contardi Stone     598
Visual Explorer   Charles J. Palus   David Magellan Horth     603
Thoughts About the Future from the Lead Authors     609
From Chaos to Coherence: The Emergence of Inspired Organizations and Enlightened Communities   Peggy Holman     610
High-Leverage Ideas and Actions You Can Use to Shape the Future   Tom Devane     620
Hope for the Future: Working Together for a Better World   Steven Cady     633
Quick Summaries     645
References Suggested$dMultiple Contributing Authors     707
Index     711
About the Lead Authors     733