Case Studies for Organizational Communication: Understanding Communication Processes by Joann Keyton, Pamela Shockley-Zalabak

Website Cases     x
Acknowledgments     xi
Teacher Introduction: The Case Study Method as a Pedagogical Technique     1
Student Introduction: Using Cases to Learn About Organizational Communication     7
Example Case: Just Part of the Crop   Joann Keyton     13
Example Case Analysis     28
Organizational Culture
Contemplating My First Year   Joy L. Hart     34
Change, Coalitions, and Coping   Joy L. Hart   Shirley Willihnganz   Greg B. Leichty     44
How Do You Get Anything Done Around Here?   Marian L. Houser   Astrid Sheil     54
Downsizing at Tata Steel   Rajeev Kumar     62
Discord at the Music School   Terri Toles Patkin     72
Communicating and Leading Change in Organizations   Christina M. Bates     78
Managing a Merger   Cheryl Cockburn-Wootten   Mary Simpson   Theodore E. Zorn, Jr.     85
Merged, Incompatible IT Cultures   Jeanne S. McPherson     93
Your Attitude Determines Your Altitude   Erika L. Kirby     99
Virtual Communication in Organizations
Where Do We Go From Here?   Edward C. Brewer     110
Caught in the Intranet   Jensen Chung     118
The Difficulties of Virtual Leaders   Alexander Lyon     128
Knowledge Is Power   Melinda M. Villagran   Mary Hoffman     136
Left Out of the Loop   Niranjala D. Weerakkody     142
The E-Mails in the Clinic Initial Services Department   Heather L. Walter     150
Teamwork and Group Processes
The Fun Team   Carolyn M. Anderson   Heather L. Walter     158
Reorganizing Human Resources at ASP Software   Donald L. Anderson     167
Maintaining Faith   Christine S. Davis     176
Teaming Up for Change   Maryanne Wanca-Thibault   Adelina Gomez     189
Decision Making and Problem Solving
How Much Does Passion Count?   Stuart L. Esrock   Joy L. Hart   Greg B. Leichty     204
Permission to Walk   Michael W. Kramer     216
For the Good of Many   Nancy M. Schullery   Melissa Gibson Hancox     227
A Matter of Perspective   Paaige K. Turner   Robert L. Krizek     238
The Expert Facilitator   Mary E. Vielhaber     248
A Decision to Change   Theodore E. Zorn, Jr.     255
The Individual and the Organization
The First Day at Work   Julie A. Davis     272
When a Good Thing Goes Bad   Anne P. Hubbell     281
Bob's Dilemma   Erika L. Kirby     291
Working Without Papers   Shawn D. Long     298
Corporate Counseling   Steven K. May     307
Managing Multiple Roles   Caryn E. Medved   Julie Apker     319
The Peter Principle   Joann Keyton     334
No Laughing Matter   Linda B. Dickmeyer   Scott G. Dickmeyer     341
Not on My Sabbath   Joy Koesten     350
Diversity in Organizational Communication
Where Does It Hurt?   Cynthia A. Irizarry     358
Not a Typical Friday   Marifran Mattson     370
A Case of Mistreatment at Work?   Mary M. Meares   John G. Oetzel     379
The Penis People   Diane K. Sloan     389
Navigating the Limits of a Smile   Sarah J. Tracy     394
A Celebration of Diversity   Joann Keyton     408
About the Editors     413
About the Contributors     415
Detailed Case Content Index     419