Built to Serve: How to Drive the Bottom Line with People-First Practices by Sanders, Dan, Ken Blanchard, Stephen Covey

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Textbook (Hardcover)

  • 200pp
  • Sales Rank: 43,339

Textbook Information

  • ISBN-13: 9780071497923
  • Edition Number: 1
  • Pub. Date: September 2007
  • Publisher: McGraw-Hill Companies, The

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Product Details

  • Pub. Date: September 2007
  • Publisher: McGraw-Hill Companies, The
  • Format: Textbook Hardcover, 200pp
  • Sales Rank: 43,339

Synopsis

When You Empower People You Get Powerful Results

“[This book] inspires your spirit...The United Supermarkets model, taught in a most excellent and successful way.”-Stephen R. Covey

“Built to Serve calls for a profound shift in the philosophy and practice of business. We can all learn a great deal from Dan's leadership and United's legacy.”-from the Afterword by Ken Blanchard, coauthor of The One Minute Manager and Leading at a Higher Level

“Success in business requires a dedication to certain basic principles, not the least of which is realizing a company's best asset is its people. Dan Sanders has done a remarkable job of illustrating how this philosophy, when applied consistently, can improve the health of any business.”-Kenneth Cooper, M.D., Cooper Aerobics Center

“Leaders will profit from the groundbreaking principles advocated in this book.”-Claude Dollins, Chairman, The Center for Corporate Culture

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

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Biography

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

Customer Reviews

Built to Serve: How to Drive the Bottom Line with People-First Practicesby Anonymous

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November 23, 2007: Many will find the ideas and thoughts in 'Built to Serve' to be idealistic in nature. We can only progress if our goals are somewhat idealistic, so we are constantly striving to serve people better. The culture at United has always tried to put people first. At times it may be hard to see, but at the end of the day, serving the team member and our guests is at the core of every decision and action. If you take a step back and understand the message of 'Built to Serve' rather than mincing words, you should see a greater meaning that business' of today needs to hear. You may find my comments biased, as I have lived the culture for 25 years, leaving at one time only to return 3 years later.

Built to Serve: How to Drive the Bottom Line with People-First Practicesby Anonymous

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November 01, 2007: Picking up Built to Serve, you quickly realize it is more than a story about a 90-plus year old supermarket chain. It is about developing and fostering a culture of service, that includes treating their guests as more than customers and building up the communities where they work. Sanders writes about connecting with people, on a personal level, and how it can impact your business. Sanders believes management begins and ends with human beings. For Sanders, culture-driven, people centered organizations understand human beings directly influence the processes of an organization and the resulting performance. To succeed, you have to connect at the individual level with a culture of service. Each chapter contains a quick synopsis of the key points of that Chapter. These quick recaps, called 'From the Express Lane', are wonderful tips for business. However, they can also help with personal life. Be it running a grocery store, a hospital, coaching a little league team, or working with a church or neighborhood association, the culture of service in BUILT TO SERVE will be a benefit to the reader.


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