Basics of Benchmarking by Robert Damelio, Damelio

From the Publisher

Anyone beginning a benchmarking project will appreciate the quick and easy-to-understand explanation provided in this new book.

The first part of the book provides a guide to the language of benchmarking and answers some commonly asked questions including:
How does a practice relate to a metric?
What are best practices?
What is the difference between a benchmarking process and a benchmarking system?
What is the benchmarking code of conduct?

The second part of the book walks through the three phases of the benchmarking process-Analysis, Discovery, and Implementation-and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map that outlines the entire site visit process.
The Basics of Benchmarking will help you:
Gain a fast and thorough overview of benchmarking concepts.
Put together a benchmarking team and quickly get everyone up-to-speed.
Conduct a gap analysis to determine gaps between current and best-in-class performance.
Prepare a site visit plan.

Product Details

• ISBN: 0527763012
  
• ISBN-13: 9780527763015
• Format: Hardcover, 74pp
• Publisher: Productivity Pr
• Pub. Date: August 1995
• Sales Rank: 200,001

• Table of Contents

Table of Contents