An Introduction to Six Sigma and Process Improvement (with CD-ROM) by James R. Evans, William M. Lindsay

Product Details

Synopsis

Evans (University of Cincinnati) and Lindsay (Northern Kentucky University) offer a succinct introduction to Six Sigma and process improvement concepts in a style and format suitable for use in both undergraduate and graduate courses in operations management, industrial engineering, and related disciplines, as well as professional development and continuing education short courses. The CD-ROM contains Excel templates and data sets for problems and exercises, plus a student version of Crystal Ball Professional. Annotation ©2004 Book News, Inc., Portland, OR

Biography

James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. He holds bachelor's and master's degrees in industrial engineering from Purdue and a Ph.D. in industrial and systems engineering from Georgia Tech. His professional career includes a stint as president of the Decision Sciences Institute (1997-1998) and eleven years of service to the Malcolm Baldrige National Quality Award program on the Board of Examiners and the Panel of Judges. During the annual Quality Congress in May 2004, The American Society for Quality presented Evans and co-author Bill Lindsay with the Philip B. Crosby Medal for their book THE MANAGEMENT AND CONTROL OF QUALITY, Sixth Edition. They received the Crosby Medal "for authoring a distinguished book contributing significantly to the extension of the philosophy and application of the principles, methods, and techniques of quality management."

William M. Lindsay is a Professor of Management at Northern Kentucky University. He received a BSIE from the Georgia Institute of Technology, MS in Engineering from the University of Cincinnati, and an MBA and Ph.D from Georgia State University. He has authored numerous articles in quality management, business strategy, and distance education. In addition to co-authoring six editions of The Management and Control of Quality, he is the co-author of the text, Total Quality and Organization Development. He served as an examiner for the Malcolm Baldrige National Quality Award from 1999-2002, as a judge for the Kentucky Quality Award since 2000, and as a judge for the Seasongood Innovation Awards for the City of Cincinnati in 1997-1999. He is a senior member and PastPresident of the Cincinnati Chapter of the Institute of Industrial Engineers and is a member of the American Society for Quality (ASQ), in addition to many other professional organizations. His teaching experience includes quality management, project management, operations management, organizational theory and development, and business strategy. His research interests include applications of quality management to service and manufacturing operations, performance management, project management, employee involvement, and distance education.