Sect. I Learning in the Workplace 1
Luminary Perspective: Learning in the Workplace A. William (Bill) Wiggenhorn Wiggenhorn, A. William (Bill) 3
1 The Evolution of the Training Profession Tora Estep Estep, Tora 9
2 The Evolution of Human Performance Improvement Joe Willmore Willmore, Joe 33
3 The Business Case for Learning Rita Bailey Bailey, Rita 47
4 Performance Consulting: A Process to Ensure Skill Becomes Performance Dana Gaines Robinson Robinson, Dana Gaines 57
Sect. II Assessing and Analyzing Needs 75
Luminary Perspective: Some Important Questions Regarding Needs Assessment and Analysis Geary A. Rummler Rummler, Geary A. 77
5 Data Collection and Assessment - Finding the Right Tool for the Job Ethan S. Sanders Sanders, Ethan S. 87
6 Identifying Performance and Learning Gaps Paul H. Elliott Elliott, Paul H. 107
7 Competencies and the Changing World of Work Patricia A. McLagan McLagan, Patricia A. 127
8 Selecting Solutions to Improve Workplace Performance Harold D. Stolovitch Stolovitch, Harold D. Erica J. Keeps Keeps, Erica J. 147
Sect. III Designing and Developing Effective Learning 171
Luminary Perspective: Designing and Developing Effective Learning Robert F. Mager Mager, Robert F. 173
9 Research in Learning: What We Know for Sure Wellesley R. (Rob) Foshay Foshay, Wellesley R. (Rob) 179
10 Instructional Design Models and Learning Theories Darryl L. Sink Sink, Darryl L. 195
11 The Learner: What We Need to Know Ann Herrmann-Nehdi Herrmann-Nehdi, Ann 213
12 Instructional Design and Development Karen Lawson Lawson, Karen 233
13 Best Practices in Online Course Development Michael W. Allen Allen, Michael W. 251
14 LearningTransfer: The Next Frontier Calhoun W. Wick Wick, Calhoun W. Andrew McK. Jefferson Jefferson, Andrew McK. Roy V. H. Pollock Pollock, Roy V. H. 271
15 Off-the-Shelf Materials George Piskurich Piskurich, George 283
Sect. IV Face-to-Face Delivery - As Important as Ever 293
Luminary Perspective: Face-to-Face Delivery - As Important as Ever William C. Byham Byham, William C. 295
16 The 10 Most Important Lessons I've Learned About Effective Classroom Presentation Robert W. Pike Pike, Robert W. 301
17 Active Learning Strategies Mel Silberman Silberman, Mel 309
18 Instructional Facilitation Sivasailam "Thiagi" Thiagarajan Thiagarajan, Sivasailam "Thiagi" 319
19 Large Group Methods: A Shopper's Guide Marvin Weisbord Weisbord, Marvin 333
20 The 25 Competencies of a Master Trainer Jean Barbazette Barbazette, Jean 347
21 Coaching: A Customized Learning Approach Madeline Finnerty Finnerty, Madeline 359
Sect. V Delivering Technology-Enabled Learning 375
Luminary Perspective: What Is the Meaning of the e in e-Learning? Elliott Masie Masie, Elliott 377
22 Learning Technology Primer Bryan Chapman Chapman, Bryan 383
23 Authoring Techniques and Rapid E-Learning Thomas A. Toth Toth, Thomas A. 407
24 What Is a Simulation? The New Structure of Actions-Systems-Results Clark Aldrich Aldrich, Clark 419
25 Performance Support: Anytime, Anyplace, Including the Classroom Allison Rossett Rossett, Allison 439
26 Distance Learning and Web-Based Training Jennifer Hofmann Hofmann, Jennifer Jane Bozarth Bozarth, Jane 453
27 Learning Meets Web 2.0: Collaborative Learning Marc J. Rosenberg Rosenberg, Marc J. 467
Sect. VI Measuring and Evaluating Impact 483
Luminary Perspective: Evaluating Training Programs Donald L. Kirkpatrick Kirkpatrick, Donald L. 485
28 Level 1: Reaction Evaluation Nancy Kristiansen Kristiansen, Nancy 493
29 Level 2: Learning - Five Essential Steps for Creating Your Tests and Two Cautionary Tales William Coscarelli Coscarelli, William Sharon Shrock Shrock, Sharon 511
30 Level 3 Evaluation Robert O. Brinkerhoff Brinkerhoff, Robert O. Timothy P. Mooney Mooney, Timothy P. 523
31 Level 4: Results Donald V. McCain McCain, Donald V. 539
32 Return-on-Investment Jack J. Phillips Phillips, Jack J. 555
33 Bottom Line Measures in the ASTD WLP Scorecard Ray J. Rivera Rivera, Ray J. 577
Sect. VII Organizational Level Applications 593
Luminary Perspective: Organizational Level Applications John Cone Cone, John 595
34 Learning in Organizations Chris Argyris Argyris, Chris 607
35 Organizational Culture Lisa Haneberg Haneberg, Lisa 625
36 Leading Complex Change Patricia A. McLagan McLagan, Patricia A. 633
37 The Learning Organization Today: An Interview with Peter Senge Elaine Biech Biech, Elaine 649
38 Managing Knowledge in Organizations Ralph E. Grubb Grubb, Ralph E. 657
39 Consulting on the Inside Beverly Scott Scott, Beverly 671
40 Consulting from the Outside Geoff Bellman Bellman, Geoff 691
Sect. VII Managing the Learning and Performance Function 711
Luminary Perspective: Learning Linked to Business Results Daniel Ramelli Ramelli, Daniel 713
41 Managing Learning Like a Business Howard Prager Prager, Howard 723
42 Tips for Outsourcing Success Debbie Friedman Friedman, Debbie 741
43 Using Technology to Manage Learning Lance Dublin Dublin, Lance 749
44 Intellectual Property: Protect What Is Yours and Avoid Taking What Belongs to Someone Else Linda Byars Swindling Swindling, Linda Byars Mark V. B. Partridge Partridge, Mark V. B. 765
45 Preaching to the Choir: The Future of Integrated Talent Management Kevin Oakes Oakes, Kevin 781
Sect. IX The WLP Professional 797
Luminary Perspective: Getting to Relevance 799 Tony Bingham Bingham, Tony
46 Competencies: The Foundation of Our Profession Richard S. Wellins Wellins, Richard S. William J. Rothwell Rothwell, William J. 807
47 Careers in Workplace Learning and Performance William J. Rothwell Rothwell, William J. 823
48 Workplace Learning and Performance Certification Jennifer A. Naughton Naughton, Jennifer A. 837
49 Ethics for Workplace Learning and Performance Professionals Tora Estep Estep, Tora 845
App. A Glossary 861
App. B Using the CD-ROM 885
About the American Society for Training & Development 891
Index 893
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