12 by Rodd Wagner: Book Cover
  • Cover Image

12: The Elements of Great Managing by Rodd Wagner, James K. Harter

BUY IT NEW

  • $25.95 List price
  • $20.76 Online price (Save 20%)
  • $18.68 Member price
    • Join Now
    • skip to cart
  • Add to Wish List

Usually ships within 24 hours

BUY IT USED

9 used from $14.45

Used Copies Available from our Authorized Sellers.

FIND IT IN OUR STORES

Enter a zip code

(Hardcover)

Average Customer Rating: Customer Rating for this product is 3.5 out of 5 (2 ratings)

Read customer reviews   Write a Review

  • Publisher: Gallup Press
  • Pub. Date: November 2006
  • ISBN-13: 9781595629982
  • Sales Rank: 11,043
  • 237pp
 
  • Overview
  • Editorial Reviews
  • Customer Reviews
  • Full Product Details

Synopsis


12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.
Authors Rodd Wagner and James K. Harter weave the latest Gallup insights with recent discoveries in the fields of neuroscience, game theory, psychology, sociology, and economics. Written for managers and employees of companies large and small, 12 explains what every company needs to know about creating and sustaining employee engagement

Customer Reviews

Number of Reviews: 2
Average Rating: Customer Rating for this product is 3.5 out of 5
Write a Review


Customer Rating for this product is 3 out of 5 Good Foundations -- Not A Great Presentation
DRY, an OD consultant and college prof, 08/13/2007

The principles presented in this volume are rock solid! Some of the research backing it up is presented and it is compelling. The weak part is that MOST of the book is anecdotes illustrating the principles. Anecdotes serve an important purpose and they can be inspiring, but there are too many in this book. After the third chapter, having figured out the pattern of writing, I proceeded to read the remainder of the book by skipping all but a few pages of each chapter.

Customer Rating for this product is 4 out of 5 12 - is a MUST read for new and veteran managers worldwide
LSB, a business owner 40+ emp, 11/24/2006

12 is truly a must read for managers at all levels in small or large organizations. Your employees are a valuable company resource, and more so, your employees possess valuable information about your product or service, tap into the most valuable resource your organization has...you employees. 12 will illustrate for you via detailed scenarios what your employees like and dislike, what really motivates them, and best of all, you will be able to put these 'elements' into operation tomorrow.